Artificial intelligence (AI) and machine learning are two of the fastest-evolving fields in technology. These solutions enable companies to take advantage of vast amounts of data, turn it into valuable insights that can enhance business operations, enhance customer experiences, and boost profitability.
AI is a subfield of computer science that seeks to create computers and robots that can think, learn and act like humans while also going beyond what human beings are capable of. This field encompasses many research fields such as robotics, natural language processing and computer vision.
AI technologies can also be employed to automate tasks and accelerate decision-making. Companies employ AI techniques to analyze data to predict trends that could impact their businesses, enabling them to optimize processes while making proactive recommendations that reduce expenses.
Despite the widespread acceptance of machine learning, there remains much to learn about this field. Therefore, those seeking an in-depth understanding should explore courses offered at universities around the globe.
Machine learning is an area of AI that uses algorithms to automatically derive insights and recognize patterns from data, enabling decision makers to make increasingly better choices. Deep learning models take this concept one step further by employing larger neural networks — networks that function like the human brain when it comes to logically analyzing information — in order to learn complex patterns without human input or supervision.
AI and machine learning have seen the greatest application in healthcare, where they’re being utilized to develop better medical diagnoses than humans, predict pandemics, automate various administrative tasks. Examples include virtual health assistants and chatbots that assist patients and healthcare customers with finding medical information, scheduling appointments and understanding billing processes.
AI and machine learning have numerous security applications, such as anomaly detection and behavioral threat analytics. Utilizing AI to detect and alert to suspicious activity on an organization’s network can be essential for protecting their data and systems from attacks.
It is essential to be aware that while many applications of AI and machine learning can be beneficial, they also have potential drawbacks such as racism. For example, if someone feeds biased data into a machine learning model, it will pick up on that bias and replicate it, leading to the spread of incendiary content with racist overtones.
Michael Shulman, a partner at Deloitte Consulting, recommends that organizations consider the potential downsides of AI and machine learning before deploying them within their organization. For instance, credit-issuing decisions generated through AI programs may be difficult to explain to regulatory authorities – as these tools operate by finding subtle correlations among thousands of variables, making it difficult to fully explain how they came to their decisions.
